We would love to hear from you!
Do you have a query, need a quote or would like to meet to discuss strategy or requirements-
Please feel free to get in touch with us, we're happy to assist!
We are open:
Monday - Thursday 08:00 - 17:00
Friday 08:00 - 16:30
Sales / Graphic design / Printing
Request a quote
How long does is take to process my order?
We will not begin processing your order until 50% deposit reflects in our bank account. We kindly request lead time of 3 - 5 working days for personalised items and 5 working days for our party packs - this gives us time to create you order to perfection. Please keep in mind that customised artwork or amendments to artwork does take additional time and only once we've received your approval will we go into print.
How long does my order take to be delivered?
Delivery will be between 1 to 3 working days from date of dispatch and upon full payment of the balance due. Deliveries are done by us, depending on your location or via courier.
What is a set up fee?
This is a cost involved in creating the template for branding an item, the setting up of the machines and required materials used to brand your items with as well as manual labour of branding your products. This is a set fee that will be charged every time you place an order.
Why does my artwork need to be re-designed?
Unfortunately, poor quality artwork delivers a poor product. Sometimes a picture you have in mind or a logo format is unusable, it’s too pixelated for instance, thus requires us to redesign it for you in order for us to deliver a perfect product to your door.
How do I pay for my order?
We accept payments via EFT, Cheque (tough it takes roughly 10 days to clear), Cash and ATM deposits at the moment, we do however also accept company purchase orders by prior arrangement. Once payment has cleared our bank account, we will process your order.
Can I cancel my order?
This depends if your order has already been branded or artwork has already been done, in which case this will unfortunately not be possible. All cancelations are subject to a 10% administration fee charge.
I have an idea in mind for someone special, can you design it for me?
What kind of printing do you do?
For now we do heat press, pad and sublimation printing. For digital, screen printing as well as embroidery and large format, we have trusted outsourced parties to assist us to perfect you order. We are looking forward to add these machines soon!
Heat Press – done inhouse
A digital image is printed onto a special vinyl surface, which is then placed onto the product in the correct position. At this point the product is placed in a heat press, and the heat from the press melts the adhesive backing on the vinyl, merging it with the onject.
- Mainly used where a logo is too intricate for screen printing
- Perfect for logos with many colours, extreme detail and small text
- Photographic material can be pressed
- Use of specially formulated inks, and advances in graphics and software packages give the operators’ greater control and flexibility which results in better quality end products.
- Heat transfer printing is clean and environmentally safe, which makes it appealing in today’s health and safety conscious work environments.
Ideal Products: caps, t-shirts, bags and much more
Screen Printing – through trusted supplier
The process whereby a logo is exposed onto a mesh screen, with the blank areas coated with an impermeable substance. Ink is then placed onto the screen and a squeegee pushes the ink through the screen in the areas where the logo has been imposed. Colours are printed one at a time so accurate registration is essential.
- Cost-effective solution for large quantities
- Provides excellent coverage and is especially good for large and bold logos
- Allows for single and multi-colour branding
- Screen printing produces vibrant colours that are hard to replicate by other printing techniques
Ideal Products: caps, t-shirts, bags, umbrellas, notebooks and much more
Pad Printing – through trusted supplier
An offset printing process that involves ink being transferred from and engraved metal plate onto a product via a silicone pad, creating an image on the product. Each colour is applied separately but the detail in the print can still be excellent.
- A great all-around solution that is fast and economical.
- Can be applied to virtually any shape.
- Suitable for most surface textures.
- Allows single and multi-colour branding
Ideal Products: pens, key chain, water bottle, mugs and much more
Sublimation Printing – done inhouse
A process done by way of a digital full-colour printer which is fitted with special sublimation inks
- Ensures premium full-colour photorealistic prints.
- Flexibility characteristics of the product are not affected since the ink simply migrates to the product.
- Only suitable for white products made from polyster fabric (minimum 60%) and polymer coasted products.
- The advantage of digital sublimation printing is that no plates are required, so it is ideal for customizing designs with changing elements such as names, numbers, etc.
Ideal Products: caps, t-shirts, bags, mugs and much more
Embroidery – through trusted supplier
The art of decorating fabric with designs stitched in strands of thread. Driven by computers that read digitized embroidery files, Embroidery Machines automatically create a design on the product in the form of the logo that was input into the machine.
- Creates a high value look
- Suitable for both flat and irregular surfaces
- Allows single and multi-colour branding
- Logos can be embroidered in up to 9 different thread colours
- Classic decoration technique
Ideal Products: caps, t-shirts, bags and much more
Doming – through trusted supplier
Stickers are digitally printed on an adhesive vinyl in full-colour and then automatically cut to the required shape and size. The stickers are then coated with a polyurethane resin to give a three dimensional appearance.
- Ideal for multi-colour logos which are hard to replicate with other print techniques
- Can be applied to smooth and rigid surfaces but works best on products with a purpose-made recessed plaque
- The urethane coating is very chemical resistant and tolerant to environmental extreme
- The clear bubble of plastic catches attention with glossy reflections inviting people to reach out and touch the label.
- Imaging flexibility allows for anything from full-colour photographs
Ideal Products: key chains, notebooks
Vinyl sticker – done inhouse
Stickers are digitally printed in full-colour on an adhesive vinyl and then automatically cut to almost any shape. A Cost-effective, low or high-volume, multi-colour branding method.
- Strong resistance to fading or damage
- Can only be applied to flat or slightly curved surfaces
- No cost per colour as this is digital printed
- Ideal for Photograph
Terms & Conditions
These Terms and Conditions are binding and enforceable against every person (“you“; “your” or “user“) that accesses or uses this Website. By purchasing from us, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
Promoworks shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the Website or the content contained in the Website; or your inability to use the Website.
You hereby indemnify the company against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this Website.
Every effort is made to ensure that the content of this Website content is accurate. E & O.E. All orders placed by you, whether telephonic, via our Website or by such other means as we may permit, are on the basis of these Terms and Conditions, at which point a legally binding contract is constituted between us as a supplier and you as the consumer.
You agree that Promoworks will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time and to the extent possible.
We respect your privacy and will take reasonable measures to protect it. The personal information we receive from our Website is completely confidential and used solely for internal purposes unless for the purpose of providing a service that you have requested. We will not share or disclose your personal information with any other parties.
Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie.
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purposes for which Promoworks will use your personal information are as follows:
- in relation to the sale and delivery of Goods;
- to contact you regarding current or new products or services (provided you have consented to receiving such marketing material);
- to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material); and
- to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
Only upon the receipt of the requested 50% deposit shall orders be processed. We currently accept EFT payments, Cheque (it takes 10 days to clear), Cash and ATM deposits. Kindly note that goods will only be released once full payment has been received. We have the right to cancel an order if and when the consumer is in default of this agreement and if there is an overdue invoice. Account consumers are to settle their accounts due by the 28th day of each month.
The above statement is in place for all orders unless we have agreed otherwise.
Every effort is made to ensure that the content of this Website is correct, though occasionally, an error may occur and goods may be either incorrectly priced or incorrectly discounted, in which case Promoworks will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
All goods are subject to availability. While Promoworks aim to hold sufficient stock to meet all orders, if we have insufficient stock to deliver the goods ordered, we will contact you. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible, in the case of an account consumer, We can apply credit to the account.
Returns, Refunds and Cancellations:
Goods may be returned only when defective, damaged or if the goods supplied are not the same goods as what was ordered.
Promoworks reserve the right to refuse to accept the return of goods ordered in error. We may, in its sole discretion, accept the cancellation of an order by you, on sufficient cause shown and on a case by case basis. For obvious reasons, delivery costs are non-refundable. Re-shipping charge for alternative products is for the consumer's account.
Cancelations of ordered goods are subject to a 10% administration fee charge at our discretion. Refunds can take up to 5 working days and under no circumstances will items that has been branded by another party, be returnable.
You should note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that are made to your specifications or are clearly personalised.
Orders can be confirmed via fax-2-email or e-mail.
We cannot be held liable for any errors in sizing, colour and spelling or any other E & O once the artwork has been approved. The actual colours of products may vary slightly from the items displayed on this Website.
Promoworks cannot be held liable for any injury caused by improper use of goods.
You acknowledge that stock of all Goods on offer is limited. When Goods are no longer available we will notify you and you will be entitled to a refund of the amount paid by you for such Goods. Whilst we will take all reasonable efforts to monitor stock levels, we cannot guarantee the availability of stock and we will only be liable for delivery of the Goods when the Goods are available. Should the Goods no longer be available, you shall be entitled to either be credited or refunded for any payments already made by you.
FREE delivery to the following areas for orders R100 or more on the days stipulated below unless arranged otherwise:
Tuesday: Grootbrak Rivier, George, Glentana, Outeniqua Strand, Bothastrand, The Island
Friday: Grootbrak Rivier, Mosselbay, Bayview, Hartenbos, Klein Brak River, Reebok, Tergniet
You are welcome to collect your order from us by prior arrangement - please note this is only for collections and not a walk in shop.
For your convenience we can make use of a Courier Service to ensure your parcel is conveniently and promptly delivered to your door. The expected lead time is 3 working days if not sooner.
The courier costs will be included in your quote as an option though you are most welcome to make your own arrangements. Unfortunately we cannot be held responsible for any lost or damaged goods in transit.
Copyright of images and media:
Images as well as all content from our Website are copyright unless stated otherwise. You may not use or reproduce any content found on our Website without prior consent. Legal action will be taken for offenders found to be using or displaying any copywritten media from this Website.
We reserve the right to apply any amendments to this statement from time to time. Any amendments will be reflected on this web page.